Last updated: August 4, 2026
We sell digital products and want refunds to be simple. This policy covers all purchases on perlerbeadai.com.
14-day money-back guarantee
Within 14 days of purchase you may request a full refund — no questions asked — for:
- Pattern Packs (digital downloads)
- AI Token Packs (except credits already used — used credits are non-refundable)
- Project Pass (while unused — a pass already applied to a project is non-refundable)
- First payment of a subscription
- Lifetime deals (LTD)
Failed AI generations
If an AI generation fails on our side, the plan quota or credit it consumed is restored automatically — no refund request needed.
Subscriptions
You can cancel anytime from your account page; access continues until the end of the current billing period. Renewal payments older than 14 days are not refundable, but cancellation always stops future charges.
Custom Photo Kit
The $5 deposit for a Custom Photo Kit is refundable until your kit enters production. Once production has started, the deposit is non-refundable; the final balance follows the 14-day rule above unless the kit was made to your confirmed specification.
How to request
Email [email protected] from your purchase email (or use your account page) with your order number. Approved refunds are issued to the original payment method via Stripe; banks typically post them within 5–10 business days.
Statutory rights (including EU consumer rights for faulty digital content) are unaffected by this policy.